Returns and repayment

The Purchaser may return the delivered Product within a period of fourteen (14) days from the time of delivery and request repayment from PIN UP SECRET, it being specified that the cost of returns will be borne by the Purchaser.

The additional dispatch fees of the returned Product, where the Purchaser has opted for a more expensive form of delivery than that proposed by PIN UP SECRET or a cheaper form of delivery than that proposed by PIN UP SECRET, remain at the expense of the Purchaser.

Repayment will be made within fourteen (14) days following receipt of the returned Product, according to the initial method of payment stipulated in the order.

In order to exercise his right of withdrawal, the Purchaser must send an e-mail to PIN UP SECRET on customerservice@pinup-secret.com. PIN UP SECRET will then send him the instructions for returning the Product.

All Products must be returned in their original condition: new, together with the operating instructions and original packaging, in a condition allowing resale, and this unequivocally.

It is pointed out in this respect that in the event of withdrawal, the Purchaser may be held liable for having used the Product and for its depreciation as a result of handling other than that required to establish the nature, characteristics and proper functioning of said Product. It should be specified that according to the European Commission, such handling operations are what a consumer could have carried out in a shop on those goods offered for sale.